TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS

How to Book
Please select the package of your choice, and then consult your travel agent that will book your request. Booking can accepted up 2 days prior to the date of your arrival. However, to avoid disappointment, it is suggested to make your booking at least 2 weeks beforehand.

Package & Hotel Price
Tour package and hotel rate are quoted NET. The net rate are granted and are negotiable if you have special agreement for certain number of passengers after consideration. Prices include transportation, transfer, tours, etc.

 
PT. ORIENT CELEBES
Taman Sudiang Indah Blok B1/18
Makassar - South Sulawesi, Indonesia

Phone   : 062-411-5703145
Mobile : 062 - 8124259996
E-mail: orientcelebestour@hotmail.com

Accomodation is a share twin room with supplementary charge being made for single occupancy. Please not than an extra bed usually consist of a follding or roll away bed. A maximum of two children accompanying the adults is allowed to stay in the same room [depend on the hotel policy]. Child with extra bed will be charge 75% and child no extra bed 50% from adult rate.

Reservation and Communication procedures
All reservation requirements and all communication and coordination for information should be in written from such us ; mail letter, facsimile or e-mail. Reservation are normally confirmed by reply fax or e-mail immediately as possible.

Deposit and Cancelation
A deposit of 50% of package/hotel price should paid at the booking moment and the balance of the full package/hotel price should be paid upon the confirmation of the booking. For some reason, this deposit is fully unredeemable when the arrangment is canceled les than 14 days before arrival.

Payment Procedures
Full pre payment should be settled in advance, two weeks before commencement of service is required. All payment should be settled by transfer system through our bank account

Refunds
For the un used service including in the program no refund will be paid directly to client either in full or in part commencement of Traveling

Transfer & Tour
All transfer and tour are provide with fully AC coach & bus according to the number of participants and accompanied by all licensed  speaking guide of multi language.

Voucher
For travel agent, please issue one voucher for all service required clearly explaining service to provide and ittinerary should be forwarded with the voucher and only these service detailed will be provided. A copy of confirmed voucher and ittinerary must be received before arrival of client and please addressed to ORIENT TOUR. Original voucher should be submitted to us upon client’s arrival.

No show
One night cancellation free will be charge for no show client on hotel reservation.

Insurance
Travel insurance is not included in the quotation so please have your own insurance.

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